This article talks about how so often technology teachers (or teachers in general) do not teach technology to the best of their ability. Today's world is so fast paced that teachers become overwhelmed with all of the work that has to be done. Teachers do not take the time to teach their students proper technology anymore. Most teachers would prefer to just do it for them so they can hurry up and get on with the assignment. They assume the student will catch up or figure it out later, but sometimes that's not the case.
I liked the way he referred to this as a customer service issue. He compared teachers to customer service reps in this article. After thinking about that to myself, it makes sence. Teachers really are a student's customer service. I think it is very important that all teachers serve there students with every bit of knowledge that they have in every area as well as technology. An example I thought of was if you are putting something together and someone is helping you. When you get to a point where you don't know what to do, they jump in and do it for you. This is not going to help when you have to put it together on your own one day because you will not know what to do when you get to that point again. I just thought this article really made a lot of sense and it got me thinking about how important quality customer service really is when it comes to education.
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